Responsible Gaming

Our Commitment to Responsible Gaming

At Veristel Casino Hotels, we are committed to promoting responsible gaming practices. We believe that gambling should be an enjoyable form of entertainment, not a way to solve financial problems or a source of distress. We have implemented comprehensive policies and procedures to encourage responsible gaming and to provide assistance to those who may develop gambling-related problems.

Responsible Gaming Guidelines

We encourage all our guests to follow these guidelines for a positive gaming experience:

• Think of gambling as entertainment, not as a way to make money
• Set a budget before you start and stick to it
• Set time limits for your play and take regular breaks
• Never chase losses or try to win back money you've lost
• Don't gamble when you're upset, stressed, or depressed
• Balance gambling with other recreational activities
• Never borrow money to gamble

Signs of Problem Gambling

Problem gambling can affect anyone. Here are some warning signs that gambling may be becoming a problem:

• Spending more time or money on gambling than intended
• Feeling guilty, anxious, or depressed about gambling
• Gambling to escape problems or to feel better
• Lying to family members or friends about gambling activities
• Neglecting work, family, or personal needs because of gambling
• Trying unsuccessfully to cut down or stop gambling
• Borrowing money or selling possessions to finance gambling
• Gambling larger amounts of money to feel excited

Self-Exclusion Program

Veristel offers a self-exclusion program for guests who wish to restrict their access to our gaming facilities. This program allows individuals to voluntarily exclude themselves from our casino for a specified period, ranging from six months to a lifetime ban.

To enroll in our self-exclusion program, please contact our Responsible Gaming Ambassador at the casino or email [email protected].

Responsible Gaming Tools

We offer the following tools to help our guests maintain control over their gambling:

• Deposit Limits: Set daily, weekly, or monthly limits on your deposits
• Time Limits: Set limits on how long you can play
• Loss Limits: Set limits on how much you can lose
• Session Reminders: Set up notifications to alert you when you've been playing for a certain amount of time
• Account Cooling-Off Period: Temporarily suspend your account for a specified period

Resources for Help

If you or someone you know is experiencing gambling-related problems, help is available. We encourage you to reach out to the following resources:

Protecting Minors

Veristel strictly enforces age verification procedures. Individuals under the legal gambling age (21 in most locations) are not permitted in our gaming areas. We reserve the right to request identification from any guest who appears to be under the legal age limit.

Parents and guardians are reminded not to leave minors unattended while they gamble, and never to allow minors to gamble, even under supervision.

Contact Us

If you have any questions about our Responsible Gaming Policy or need assistance, please contact our Responsible Gaming team:

Email: [email protected]
Phone: +1 (888) VERISTEL ext. 2233
In Person: Ask for a Responsible Gaming Ambassador at any of our properties