Last Updated: March 15, 2025
We understand that plans can change. Our cancellation policy for standard room reservations is as follows:
| Time of Cancellation | Refund Policy |
|---|---|
| More than 72 hours before check-in | Full refund, no cancellation fee |
| 48-72 hours before check-in | 75% refund of total reservation amount |
| 24-48 hours before check-in | 50% refund of total reservation amount |
| Less than 24 hours before check-in | No refund |
| No-show | No refund, charged for the full reservation amount |
For package reservations, including our Weekend Escape, High Roller Week, and Romantic Getaway packages, the following cancellation policy applies:
| Time of Cancellation | Refund Policy |
|---|---|
| More than 14 days before check-in | Full refund, no cancellation fee |
| 7-14 days before check-in | 75% refund of total package amount |
| 3-7 days before check-in | 50% refund of total package amount |
| Less than 3 days before check-in | No refund |
| No-show | No refund, charged for the full package amount |
For group bookings (5 or more rooms), the following cancellation policy applies:
Group bookings are subject to the terms outlined in the group contract, which may differ from this general policy.
Changes to existing reservations are subject to availability and may result in rate changes if:
Requests to change reservations must be made directly with our reservations department.
If you check out earlier than your scheduled departure date, you may still be charged for the full original reservation. Please notify the front desk as soon as possible if you need to depart earlier than planned.
In the event of force majeure circumstances (such as natural disasters, government actions, or other events beyond our control) that prevent you from traveling or us from providing accommodations, we may offer:
Each situation will be evaluated on a case-by-case basis.
To cancel your reservation, please use one of the following methods:
Please include your reservation number, name, and dates of stay when canceling.
Eligible refunds will be processed back to the original payment method. Please allow 5-10 business days for the refund to appear on your statement, depending on your financial institution's policies.